Every business endeavor needs a comprehensive plan with established processes in place. It’s also crucial that while the big picture covers all the bases, it must be customizable and fine-tuned as needed for each customer’s audience and goals, both long and short-term. Nothing is guaranteed, but with a well-crafted and thorough process, the odds..

The term “research ops” is a relatively new one. Mentioned offhandedly in a tweet in March 2018, it has quickly blossomed into its own discipline, maintaining a prominent place in the world of design and user research. But design and/or user research aren’t really new concepts; user experience (UX) design has existed for nearly as long as humans..