Evaluation is part of any growth process. We keep tabs on our health as we physically mature, take tests to assess our knowledge as we progress through school and seek ways to understand our feelings as we deal with our problems (at least theoretically!). Taking a step back and examining where we are, where we want to be and the steps we are..

Spend any time with a marketer these days and you’ll likely hear the term “User Experience.” It’s a buzz phrase that’s catching on in nearly every industry imaginable, but that doesn’t keep it from being frequently misunderstood. And if a company attempts to measure user experience via a user experience survey, it can mistake and misuse the..

In today’s technology-driven world, “personalization” has come to mean more than the monogram that’s stitched on our expensive bathroom towels. With machine learning using algorithms to calculate customized results for us in real time across multiple platforms whenever we want, we are now seeing material unique to our own experiences, a type of..

It’s often said that the only bad question is the one you didn’t ask. Certainly for market researchers (and the companies who hire them), this is the case. The mighty survey, that storied list of questions, has become synonymous with knowledge and, in turn, power. Asking the right questions can help companies identify and address issues, create..

Designing survey questions is not the time to satisfy your latent desire to be the next great William Shakespeare or David Sedaris or Agatha Christie. No matter how much you long to demonstrate your mastery of words or your comedic flair or your ability to enthrall, surveys should be straightforward, simple and totally free of the kind of..

Surveys are powerful tools when used in appropriate manners. But too frequently the ubiquitous survey is used as a “Hail Mary” attempt to win the game without knowing which game is actually being played. In order to gain any advantage in a competitive business world, surveys should only be used when there’s no clear path to the goal on your own and