Jobs in Waynesville, MO - Telephone Agent

Telephone Agent Job in Waynesville, MO 

Job Description

Communications for Research (CFR) is a market research company.  For those that are not familiar with what that is, think surveys and focus groups.  We have operated a call center where over 100 people work that recruit and interview people for research in Waynesville since 2001.  

The entry level position is our Telephone Agent.  We train you on best practices for calling and talking with people to collect quality research answers.  You get project specific training regularly (sometimes switching projects every few days or staying with the same one for a while) to call people and recruit them to participate and ask them questions to collect their opinions on products and services they have interaction with every day.

For example - you could be calling a farmer to ask what seed they used this year OR calling a person to ask them to join an online community to answer surveys regularly OR recruiting someone that holds backyard BBQ's with friends to have a researcher talk to them directly.

What are the benefits of working at CFR?
Opportunity for Advancement - 
You get plenty of continuous training based on key performance measurements on dependability, data quality, and productivity. 
We are always looking for people that are willing to learn advanced research skills like recruiting people from businesses or for in-person research.  In addition, we strongly prefer our supervisory and managerial staff to be internal promotions. 
The work skills you learn while working at CFR using our software (survey platforms, google products, spreadsheets, and more) and talking to people to recruit them and collect information is extremely useful for any future work you do.  Our measurement tools provide you complete transparency to understand your performance in the context of our business. This provides valuable business education that will benefit you wherever you go from here.
Base Pay-
All our telephone agents start with a base pay of $10.30 per hour. 

When you have been with us for 30 days, you receive an increase in pay of 20 cents per hour, and subsequently receive pay reviews at 90 days, 6 months and one year; if you are doing well, you receive pay increases at these reviews, or have an understanding of what you need to do in order to receive an increase at the next review. 


Bonuses and Benefits*

We have several incentive programs based on attendance and productivity, and also have random drawings with prizes.

Part-time and full-time positions are available.  Each position has specific insurance, paid time off, and retirement benefits that employees are eligible for. Please ask for more information by e-mail (, by stopping by, or at your interview.

*All programs and benefits are subject to specific rules for eligibility that we are glad to share.


Flexible Scheduling - 

You fill out your own schedule every Wednesday for the following Sunday through Saturday.  All we ask is for a minimum of 3 days a week (AND 15 hours per week) of either day time or evening availability.

Our hours are typically 8am - 9pm on weekdays. Weekend shifts are available based on your preference.


Great work environment - 

There’s no place like home!  More than 80% of our employees are remote workers.  We are currently hiring from Missouri, Idaho and Wisconsin.

We have a spacious office and a comfortable setup for working inside at a desk year around, for our in office employees.

Our leadership style is to set everything up around putting you in a position to succeed.  We are always focused on being sure you have the resources available to do your best.  We view it as everyone's responsibility to participate in a professional work environment that promotes everyone actually caring about doing well at their job.  We work to show that in how we approach everything.


Contact Information:

Anita Hudgens

(573) 774-0011

320 Ichord Avenue, Suite U

Waynesville, MO 65583


Next Steps to consider working at CFR

Online application: CLICK HERE TO APPLY NOW! - this can be done remotely


We contact you for next steps in the interview process:

Once we have received your application, we email you videos to watch, with a link to schedule your interview for a time that is convenient for you.

  1. The interview is conducted remotely and includes a walk through of a survey.  Hiring decisions are made on the spot.
  2. Paid training is conducted remotely.


Applications for employment may also be submitted in person at our office:

  • 320 Ichord Avenue, Suite U, Waynesville, MO 65583


Contact Us

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